Jennifer quickly grabs a black suitcase off the airport luggage carousel. She later discovers she’s grabbed the wrong bag. Soon a man calls claiming he will harm her daughter if she doesn’t follow his instructions and return his baggage.

Riley Thomas is sent by her profit-obsessed boss to shut down one of the company’s holdings, a small outerwear company in Vermont, for missing profit targets. Riley finds that the company is the lifeblood of a town and, instead of closing down the iconic firm, she unexpectedly falls in love and learns valuable lessons beyond the bottom line.