Extremely shy Lars finds it impossible to make friends or socialize. His brother and sister-in-law worry about him, so when he announces that he has a girlfriend he met on the Internet, they are overjoyed. But Lars’ new lady is a life-size plastic woman. On the advice of a doctor, his family and the rest of the community go along with his delusion.

After breaking up with her boyfriend and losing her job, Noelle full fills her lifelong wish of getting a puppy. But Buster (the puppy) is the perfect pup she imagined and by spending Christmas with her co-workers quirky family she discovers the true spirit of Christmas and what it means to be family.